How many messages can I send per hour?
Our platform is built to handle 100,000+ messages per hour with proven production stability. Projects launch instantly (sub-second), and messages are processed with automatic error recovery and smart retries. For most campaigns, sending speed depends on your team size and workflow rather than platform limitations.Can I send from more than one phone number?
Yes. A project can send across up to 49 phone numbers instead of one. New conversations are spread across the project’s numbers, and once a recipient has been texted from a number, every later message in that conversation comes from the same number - a stable sender that carriers and recipients recognize. This works identically for 10DLC and toll-free numbers.Can I send from a toll-free number?
Yes. Toll-free is a full sending channel alongside 10DLC: purchase a toll-free number, complete the carrier verification form (savable as a draft), and send once the carrier marks it verified. Toll-free projects skip brand and campaign registration entirely. Contact lists, media files, and opt-out lists can be scoped to a toll-free registration the same way they can be scoped to a brand.When can messages be sent?
Messages do not send between 10 PM and 8 AM in your recipients’ local time zone. Scheduling or starting a send outside that window is blocked with a clear message, and a project still sending at 10 PM is automatically paused (with a notification) so you can resume it in the morning. The schedule modal shows the detected time zone and allowed window up front.Can I send pictures and videos with my messages?
Yes. We support full MMS messaging including images, videos, and audio files. Upload media to your Media Library once and reuse it across multiple campaigns. Videos are supported up to 1080p HD quality, and all media is stored securely with authenticated access. Each message can include text, media, links, and personalization.How does message personalization work?
Use merge fields to personalize each message with recipient-specific information. Insert{{firstName}}, {{city}}, or any custom contact field into your message templates. For example: "Hi {{firstName}}, there's a rally in {{city}} tomorrow!" The platform automatically replaces these fields with actual contact data when sending.
Can recipients reply to my messages?
Absolutely. Two-way conversations are a core feature. All replies are threaded by conversation, and you can respond directly from the platform. Create quick reply templates to speed up common responses. Every conversation is tracked with full history, allowing your team to maintain context and provide personalized engagement.How do I manage multiple team members and permissions?
Add unlimited team members with no extra cost. Assign role-based permissions to control what each person can access: Admin, Manager, Agent, or Viewer.- Admins have full control.
- Managers can create campaigns.
- Agents can send and reply to messages.
- Viewers can only see reports.
What analytics and reporting are available?
Real-time analytics dashboard shows: messages sent/delivered/failed, reply rates, opt-out rates, link click tracking, engagement metrics, and campaign performance. Export detailed reports in CSV format, including a Responses CSV that lists every reply on a project with the message it was replying to. Track performance across projects, campaigns, and team members. All data includes timestamps and correlation IDs for complete auditability.Responses report (CSV)
The Downloads menu on a project report includes a Responses (CSV) export: one row per inbound reply, with the time it arrived, the phone number, the reply itself, the message it was replying to, the contact’s list fields, and whether the conversation has opted out. Survey projects also get the question and the answer it matched. Opt-out replies such as STOP, UNSUBSCRIBE, and “remove me” are left out, so the file matches what the platform actually did; other replies from a contact who later opted out are kept. The export is built in the background and appears in the Downloads list when it is ready, and it is included in Download All (ZIP) for projects still inside the 180-day window. For older projects, use the Data Export instead.How does AI help with replies and surveys?
Three ways, all optional:- Linc reply drafts. Turn on AI responses for a project and Linc drafts replies to inbound messages. You can give each project a campaign goal (turnout, donations, RSVPs, volunteering) and extra context (poll hours, donation link, event details), and drafts steer toward your goal using only facts you provided.
- AI survey analysis. Enable “Use AI to analyze responses” on a survey and free-form replies that don’t exactly match an answer option are classified to the option they clearly express, following that option’s branching. Only replies that fail exact matching are analyzed.
- Linc support assistant. Ask Linc questions about your own account - delivery totals, list status, registration status, phone inventory, billing history - and it answers from your data. Billing questions are limited to owner, admin, and manager roles, and Linc never sees individual contacts, phone numbers, message bodies, or free-text survey responses.